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TeAM's integrated call center solution incorporates state-of-the-art web-enabled customer contact support, trained customer service representatives, and superior help desk management to address a range of technological requirements. We establish processes and procedures that enable us to continually monitor the delivery of services and capture detailed metrics that quantify our call center response capability.
TeAM's call center practices and adheres to the principles of total contact problem ownership. In our call center model, each customer service representative remains fully responsible for following an issue from initial contact to final resolution. Using this approach, the customer is always assured of consistent and informative service.