eSolutions

TeAM leverages significant expertise in systems engineering and the use of Internet technologies to develop web-enabled solutions that improve productivity and increase the efficiency of our clients' business processes. We help our clients use the power of the Internet to find new ways of providing services to their internal and external customers.

eBusiness Applications

TeAM develops tailored eBusiness applications that enable government and commercial clients to deliver products, services, and information through the Internet both cost-effectively and efficiently. We help our clients define electronic business strategies that facilitate customer interaction and encourage collaboration. Using proven commercial products and practices, TeAM supports the development of a range of custom eBusiness solutions for diverse organizations, including:

  • eGovernment transaction processes
  • Electronic workflow processes
  • eCommerce applications (e.g., shopping cart integration)
  • Customer service management solutions
  • Integration of inventory management and order fulfillment systems

Content Management System Implementation

A major concern for those who manage websites is how to refresh web content that rapidly becomes obsolete. In most organizations, maintenance of web content is the responsibility of one individual who has the technical expertise, but not necessarily the content knowledge, to perform web content updates.

TeAM supports the implementation of Content Management Systems (CMS) as a solution to the web content maintenance dilemma. These systems provide the ability to manage, easily update, and successfully integrate information on your web system. Some of the benefits to be derived from integrating a CMS system in your web environment are listed below:

  • Decentralized content contribution
  • Identification of content management roles and responsibilities
  • Design consistency
  • Separation of content, navigation, and layout
  • Quality control
  • Automatic link consistency
  • Version control
  • Content approval routing

The greatest advantage of a CMS system is that it allows both the novice and the expert to contribute to the web content management process. TeAM can assist you in identifying and implementing the right CMS solution to meet your needs.

Portal Implementation

A portal is a centralized web system that allows for content aggregation and distribution from a single web-based user interface. Organizations typically implement portal solutions to reduce paperwork, improve access to key services and information, and to provide a secure mechanism for communicating electronically with major constituencies.

TeAM provides comprehensive services to support the implementation of portal solutions for commercial and government clients. We work with our clients to create an effective web presence that facilitates access to a range of client information and services, increases productivity, and enhances the sharing of institutional knowledge.

Section 508 Accessibility

Section 508 of the Federal Rehabilitation Act requires that agencies' electronic and information technology be accessible to people with disabilities. The implementation of Section 508 accessibility standards in web pages allows people with disabilities to gather and interpret web content as easily as the rest of the public. When pages are designed and coded with accessibility in mind, people using any output device, including screen readers, Braille browsers, PDAs, Teletype displays, and text-only web browsers can access the content as the author intended.

TeAM understands the requirements of Section 508 and the W3C's Web Accessibility Initiative. We have worked closely with some of the industry's leading software developers to test and deploy tools that enable web designers to meet accessibility requirements. Our skilled designers, client-side coders, and server-side developers understand the impacts of accessibility standards on web applications design, and can implement solutions that address unique requirements for operational functionality while achieving accessibility goals. TeAM offers expert knowledge in optimizing web sites and web-enabled software products to meet Section 508 requirements. This includes everything from designing new web sites to evaluating and debugging accessibility problems in existing solutions.

Web Usability Testing

TeAM offers web usability testing services to assist clients in evaluating the functionality of their web products. We use a variety of methods to support our usability testing efforts, including customer surveys, usability focus groups, and usage monitoring tools. We assess usability test results to identify where functional enhancements will improve customers' web experiences and make recommendations as appropriate. TeAM's goal is to offer a solution that will achieve the client's operational goals while producing a satisfactory web experience for the client's customers.