TeAM offers expertise in the preparation of logistical input to requirements documents, Requests for Proposals (RFP), Integrated Logistics Support Plans (ILSP), Continuity of Operations Plans (COOP), as well as other ILS documentation. Our staff of logisticians work with program managers to create, submit, and track Independent Government Estimates (IGEs), determine the basis of estimates, and write Statements of Work (SOWs). We also monitor and evaluate contract deliverables for operational effectiveness, functionality, cost efficiency, benefits, and contract compliance.

A common misconception of Commercial Software procurement is that prices are fixed, either at GSA or Commercial rates. Based on the timing of a purchase, volume of licenses, competitive pressures, the vendor's current financial conditions, cost savings of 50% or more off GSA or Commercial rates are not unrealistic goals. To this end, TeAM offers services that facilitate the procurement and maintenance of commercial software at reduced rates. In particular, TeAM delivers:

• Expertise in Commercial and Government software procurement, maintenance, and deployment.
• Scalable service from piecemeal purchases to the establishment of full enterprise agreements.
• Software distribution, version control, and user population monitoring.
• Proven significant cost reductions.
• Detailed cost analyses and projected out year budgeting estimates.
• Vendor website monitoring to keep up-to-date on bugs, patches, and new version releases.
• Advice on potential contract pitfalls and vendor profit making strategies.
• Guidance on processes to assure compliance with contract terms and conditions and to avoid costly contract breaches.

TeAM provides on-site systems operation, logistics support, and life cycle software and hardware maintenance services to ensure system availability of greater than 99%. Our hardware maintenance management services include:

• Issuing Logistics Support Task Clarifications (LSTC) to provide direction and coordination to subcontractors.
• Monitoring operational ability metrics [i.e., Mean Time Between Failure (MTBF)] as well as Program Management metrics.
• Overseeing hardware installations and upgrades for compliance.
• Ensuring adherence to government approved processes and documented procedures.
• Verifying that hardware installations meet system operational requirements.
• Monitoring and reviewing the submission of Contract Deliverables.
• Coordinating maintenance of spare hardware equipment.

TeAM offers formalized, standard processes and procedures to support systems configuration management (CM) throughout the system life cycle. We provide significant expertise in the management of the CM process and the ability to perform all CM program activities to ensure compliance with client policies and procedures. The goal of TeAM's CM efforts is to enable our clients to minimize the operational costs of systems, while maximizing their performance and interoperability.

TeAM provides services to track and coordinate the movement of hardware resources to ensure efficient, timely, and accurate hardware turn-in and exchange. We also develop outlines for the associated technology refreshment procedures. Once a technology refreshment program is established, TeAM provides continuous status updates that monitor refreshment activities against the hardware and software baseline.